Archive for the ‘Email Best Practises’ Category

Email marketing is not email blasting

Tuesday, March 10th, 2009

I can’t even beign to tell you how many time I have been in a meeting and have had to correct my client or potential client on the term blasting.

Blasting your customer is not appreciated! The correct term is deployment, communicate or simply send a message.

Blasting is for:

Friday or Saturday night bar scene.

Dynamite and demolition

What you do to the cop when they are giving you a ticket or your kid plays lets melt this VCR tape in the toaster oven game.

No more blasting please. Let’s stick to email deployments.

More on this to come….

I’ve been email marketing and not email blogging

Monday, March 9th, 2009

It’s been a while since my last post and I am feeling guilty as hell. It’s kind of like the gym. We all know we should be doing it but it’s hard to get back into the swing.

So now we are swinging!

First Annual State of Email Marketing Metrics Survey

Wednesday, November 14th, 2007

In an effort to try and bring you current and relevant email marketing information we thought we would share some of the findings from the  First Annual State of Email Marketing Metrics Survey.

Here are some of the top-line results taken from the EmailStatCenter.com

Frequent Measurement is Integral to Success
Over 95% of the individuals surveyed said that they did measure the results of their email campaigns. When asked how often they measured results, 57% of respondents indicated that they measure results 24-48 hours after deployment. However, only 18% indicated that they measured results on an annual basis.

Click Through and Deliverability Rank Tops with Professionals
Professionals ranked click through rate and deliverability as the most important metrics to track. Metrics surrounding total subscribers and forwards were among the lowest ranked metrics in terms of importance.

Metrics Not Widely Used for Budgeting
Only 50% of the email professionals surveyed reported that they use metrics for budgeting and forecasting purposes while 35% of professionals cited that they do not use metrics for budgeting. The remaining 15% were unsure.

Click here to get your copy and enjoy your read.

Email Marketing Summit 08 by Marketing Sherpa

Tuesday, October 30th, 2007

I was just looking over the new Email Marketing Summit by Marketing Sherpa being held in Miami in Feb 2008.

 This is a great event for any email marketer. I have enjoyed the last 2 summits, Miami 2007 and Chicago 2006.

If you have never been to this event, I think it is a must. Great speaker, real educational and most of all, everyone eat, breaths and lives email marketing.

Let me know if you are going this year or if you think there is a better event for email marketing out there.

Question? What do you do with your online readers.

Monday, July 2nd, 2007

Many eMail newslettes have a link at the top that reads…

Having trouble reading this message, click here for an online version.

So here is the scenario. A percentage of readers who specify they want to receive HTML are consistently clicking on that link within an HTML message to read the online version.

Best practices would say, convert their preferences on the back end so that they get a properly formatted text version, with a link to the online version.

So here is my question…

What do you do with the segment of your database that is always reading the HTML version as a web page?

Send me your answers. 

Hearing the word SPAM when it’s really not

Sunday, May 13th, 2007

More often then not, I hear people refer to their own email marketing campaigns as spamming their customers.

These are the same people who spend a lot of time and effort asking you to opt-in to their email newsletter. They spend even more time crafting their message and and most of them are paying a third party service to properly deliver the message for them.

After attending the Camp Timberlane’s 50th reunion at the Capitol Theater and hearing Corey Mandell apologise for sending all the spam emails I realised here is someone who does not even understand the power of the medium that put more than 700 people under one roof with the click of a mouse. Tickets were sold online $50 each.

Corey, next time you refer to your email list, campaigns or customers remember we all have email addresses and we’re opting in because we think we are going to get something of value, not SPAM.

If you’re going to apologise for sending all the SPAM, just don’t send it to begin with.

Better yet don’t apologise, and don’t think of it as SPAM. Think of email marketing as a tool  that can help you sell $35,000 worth of tickets for less than $100 worth of email messaging services.

Also if you work at, you can build a very qualified email list that will fill cabin bunks for $6300 a head.

Your email list, they way you use it and how you refer your marketing efforts should all be treated with respect, not referred to as Sending SPAM.

Good luck and keep the SPAM  great emails coming  :o)

Email Experience Council

Tuesday, April 24th, 2007

In February I had the pleasure of meeting Jeannie and Ali of the Email Experience Council @ the Marketing Sherpa Email Event in Miami.

What’s great about what these guys, or should I say ladies, or stand corrected and say team, (sorry Chad) is they are bringing a voice to the industry and community that I belong to.

The email industry has been growing for a long time (since 1998 in my book) and has never really had anyone step up to the plate and be the voice of reason behind what can be misconstrued as a crazy, technology filled,  confusing medium of communication.

I applaud, support and wholeheartedly plan to contribute and participate where I can to help these guys succeed. They are a well needed resource!

Great job guys!!!

Don’t forget to check out their site, it has great articles, links and insider email information that we all need.

Check em out Email Experience Council http://www.emailexperience.org

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Return Path shows a great sample

Monday, April 9th, 2007

I was just checking out my inbox and came across this great article by Return Path.

It shows an example of how online retailer http://www.adagio.com/ sends you an email confirmation when your order has been delivered.

Now that’s even better than knowing it’s been shipped!

Check out Return Path’s Article

Marketing Magazine you need an unsubscribe link in your email

Monday, March 19th, 2007

On 5 separate occasions I have appealed to the editors of Marketing Magazine to correct some basic issues with their email newsletter.

For many years the Marketing Daily email has been sent as a text message with a link that said click here to read online. The link would then take you to the online version for reading. Not a very friendly email but after 2 1/2 long years of perseverance they finally woke up to the 21st century and created an HTML newsletter.

Congratulations Marketing Magazine, you’re still missing the boat!

(more…)

Double opt-in is for Porn and Religion

Friday, March 16th, 2007

I get the question all the time.

Can your email system do Double Opt-In? Referred to as DOI in this post.

DOI sends a confirmation email to a subscriber who has entered their email address in your web form. The system automatically sends an auto reply back to them asking them to reply to or click on a link before they are officially subscribed to a mailing list. Failure to do so will result in no subscription taking place.

And we say yes our system does, followed by why do you ask?

More often than not, people are telling us, “I was told that I had to do this as part of my email program.”

This is quite shocking to hear! Someone is going around spreading the nasty rumor that companies have to do DOI to remain above the board and not be accused of spamming.

Yes…There are a lot of tier 2 and tier 3 providers that will not allow you to send mail through their system if you have not build your list via a DOI process, but I am hear to tell you that DOI has it’s place.

Double opt-in is for Porn and Religion

Let’s get something straight, we are not against DOI, we feel it has its place with subscription lists that offer highly controversial content. This tool was originally designed so Bob, could not accidentally or intentionally subscribe his buddy Joe to the Porn Pic of the Day List or that Pam Anderson could not subscribe all of her friends to PETA’s monthly how to be kind to all of earths fuzzy and yummy creatures (you get my point).

So just remember, if anyone tells you that you have to do DOI, there is no rule, law or even a morality issues that is being crossed amongst ethical permission based email marketers.

If you find your unsubscribe rates are soaring or you are getting a lot of I didn’t subscribe to this list, maybe you need to implement a DOI program that weeds out any of the people who accidentally subscribed or were subscribed by their friends.

BTW…when was the last time you had an extra minute in the day to subscribe your friends or enemies to any mailing list?